Frequently Asked Questions 

Q: How many people does 1 Veggie Share feed?

A: It depends on if you're using the produce for snacking or side dishes compared to using vegetables as the main feature of a meal. We typically suggest a Veggie Only share will provide side dishes for 3-4 meals for a 3-4 person family.  Vegan customers and largest families often order multiple Shares per week. 

Q: What is your delivery radius and policy?

A: We are only delivering to residents with mailing addresses in Philadelphia, Bala Cynwyd, Wynnwood, Narberth, Merion, Darby, and Lansdowne. 

There is a flat $10/order fee built into all delivery orders to cover both the delivery service fee plus a tip for your driver. 

Q: What is your pickup policy? What happens if I don't pickup my order? 

A: If customer does not choose the delivery option at checkout, customer is responsible for pickup of order on Thursdays at 1339 Green Street, Philadelphia, PA 19123 between 11AM - 1PM or 2PM 3:30PM. Orders not picked up during this time will be donated to a family in need. 

Q: Are the produce products organic?

A: Approximately 70% - 90% of our rotating suppliers use organic practices, depending on the time of the year and the suppliers we're curating from that particular week. We always provide insight into our current suppliers on our Farms Page and we select our suppliers based on the quality of their food and the integrity of their businesses. Read more here: https://www.keystonecollective.org/farms

Q: Once I pay for a 4, 8, or 12 week order, do I have to do anything else after that?

A: Once you receive your confirmation email, you either

 

a) Pick up your order at 1339 Green Street, Philadelphia, PA 19123 during our restricted pick-up times: 11:00-1:00 or 2:00-3:30 Thursdays only or

b) Sit back and wait for us to deliver your order between 2:00 - 7:00 on Thursdays! 

Q: Can I order a 1-week share? 

A: You can order a 4, 8, or 12 week share for yourself or you can choose to donate a 1-week to 10-week share to a Family affected by COVID. See all of our options on our store page here: https://www.keystonecollective.org/shop

Q: Can I customize what's in my weekly produce box? 

A: At this time, we curate your weekly order based on the available supply from our rotating farms and no customization is possible. We may expand this CSA program in the fall-winter of 2020 to allow for more customizable options. 

Q: I had a problem with my order. What should I do?

A: Contact us at info@keystonecollective.org with the subject reading "KEYSTONE ORDER PROBLEM" and we will be in contact with you ASAP. 

Q: How do I donate to your organization? Where can I donate a box for someone in need?

A: Donated food boxes cost $45 per week per CSA share. Use this link to donate an order: https://www.keystonecollective.org/product-page/donate-a-veggie-share-1-week

From that link, you are able to select the number of food shares you wish to donate (appears as 1 - 10 week increments)  Keystone Collective will donate your purchase to a Philadelphia family affected by COVID-19 and deliver it to their doorstep (with a tip for the driver) on your behalf. 

 

At checkout, you will be asked to input a mailing address for shipping. This information is used for our record keeping and is required at checkout. WE WILL NOT SHIP PURCHASED DONATED BOXES TO YOUR HOUSE, rather, we will deliver them directly to a family in need.

Q: I still have a problem or a question. What should I do?

A: Email us at info@keystonecollective.org and we will be in touch with you or chat with us in the chat box on this very website! Alternatively, connect with us on Facebook Messenger: https://www.facebook.com/PAKeystoneCollective/

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